Refund, Return & Cancellation Policy
At House Of Anika, we want you to love your purchase. This Refund, Return, Exchange & Cancellation Policy ("Policy") explains how returns, exchanges, cancellations, and refunds are handled for orders placed on houseofanika.com. This Policy forms part of our Terms & Conditions.
1. Order Cancellation
- Orders can be cancelled free of charge within 12 hours of placing the order, or any time before the order is shipped, whichever is earlier — via your account's order page or by contacting support@houseofanika.com.
- Once an order has been shipped, it cannot be cancelled; it may instead be returned in accordance with Section 2 below, once delivered.
- House Of Anika reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or an undeliverable address, with a full refund issued to the original payment method.
2. Returns & Exchanges We accept returns/exchanges within 7 days of delivery for eligible Products, provided the item is unused, unwashed, unaltered, with all original tags and packaging intact.
Eligible reasons for return include:
- Product received is damaged or defective
- Wrong product, size, or colour delivered
- Significant difference from the description on the Site (beyond the normal handcrafted variation disclosed in our Terms)
Non-returnable categories (unless defective/wrong item received):
- Customised, tailored, or altered-to-fit products
- Items marked "Final Sale", "Clearance", or purchased during a flash sale, where indicated on the product page
- Innerwear, and products where hygiene considerations apply
- Products with tampered or missing original tags/packaging
To initiate a return or exchange, please contact us at support@houseofanika.com with your order number and photos of the product within 7 days of delivery. Our team will guide you through the pickup or self-ship process.
3. Refund Process
- Once the returned product is received and inspected (typically within 2 business days of receipt), we will notify you of the approval or rejection of your refund.
- Approved refunds are credited to the original payment method within 5-7 business days.
- Original shipping charges (if any) are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
- Return shipping costs are borne by the customer unless the return is due to a damaged, defective, or incorrect item, in which case House Of Anika will arrange or reimburse reverse pickup.
4. Damaged or Defective Items If you receive a damaged, defective, or incorrect Product, please contact us within 48 hours of delivery with your order number, an unboxing video (if available), and clear photographs of the item and packaging. We will arrange a free replacement, exchange, or full refund, as applicable, at no additional cost to you.
5. How to Reach Us For any questions relating to cancellations, returns, exchanges, or refunds, please write to us at support@houseofanika.com or call +916304757216, quoting your order number.
