Privacy Policy

Privacy Policy

House Of Anika ("we", "us", "our") operates houseofanika.com ("Site"). This Privacy Policy explains what personal data we collect when you visit or shop on the Site, how we use and protect it, and the choices and rights available to you. By using the Site, you consent to the practices described in this Policy.

1. Information We Collect

a) Information you provide directly:

• Name, email address, phone number, shipping and billing address, when you register, place an order, or contact us
• Order details — items purchased, order value, and order history
• Payment-related information processed via our payment gateway partners (we do not store full card numbers or CVV on our servers)
• Content you submit voluntarily, such as product reviews, wishlist entries, or messages sent through our contact form
• Communications you send us via email, contact form, or social media

b) Information collected automatically:

• Device and browser information, IP address, and approximate location
• Pages viewed, time spent on the Site, referring pages, and click activity, via cookies and similar tracking technologies
• Cart and wishlist activity, to support features such as abandoned-cart reminders

2. How We Use Your Information

• To process, confirm, and deliver your orders
• To communicate with you about orders, shipping updates, and customer support queries
• To personalise your shopping experience and recommend Products
• To send you promotional emails, offers, and newsletters, where you have opted in (with an option to unsubscribe at any time)
• To detect and prevent fraud, abuse, or unauthorised transactions
• To comply with applicable legal, tax, and regulatory obligations
• To improve the Site's functionality, content, and overall performance

3. Cookies & Tracking Technologies We use cookies and similar technologies to keep you logged in, remember your cart and wishlist, understand how visitors use the Site, and serve relevant offers. You can control or disable cookies through your browser settings; however, doing so may affect certain Site features such as cart persistence or login.

4. Sharing of Information We do not sell your personal data. We may share information with:

• Shipping and logistics partners, to deliver your orders
• Payment gateway providers, to process online payments securely
• IT service providers who host and maintain the Site and its databases
• Marketing and analytics tools, to understand Site usage and improve our offerings
• Government or regulatory authorities, where required by law, court order, or to protect our legal rights

Any third party we share data with is required to handle it in accordance with applicable data protection laws and only for the purposes specified.

5. Data Retention We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Order and transaction records may be retained for the period required under applicable Indian tax and consumer-protection law.

6. Data Security We use reasonable technical and organisational safeguards — including encrypted payment processing through our gateway partners and restricted access to customer data — to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

• Access, correct, or update your personal information via your account settings or by contacting us
• Request deletion of your account and associated personal data, subject to any records we are legally required to retain
• Opt out of marketing emails/SMS at any time using the unsubscribe link or by contacting us directly
• Request a copy of the personal data we hold about you

To exercise any of these rights, please write to us at support@houseofanika.com. We will respond within a reasonable time as required under applicable law.

8. Children's Privacy The Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. International Visitors If you access the Site from outside India, your information will be transferred to and processed in India, where our servers and business operations are located, in accordance with this Policy.

10. Third-Party Links The Site may contain links to third-party websites, including social media platforms. This Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies.

11. Grievance Officer In accordance with applicable Indian information technology and consumer protection rules, the Grievance Officer for House Of Anika is:

Support Staff House Of Anika Email: support@houseofanika.com Address: Sri Hari Nilayam, Tiruchanur, Konkachennaiahgunta, Tirupati, Andhra Pradesh 517503, India Response timeline: within 15 days of receipt of the complaint.

12. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us For any privacy-related questions or requests, please contact: House Of Anika Sri Hari Nilayam, Tiruchanur, Konkachennaiahgunta, Tirupati, Andhra Pradesh 517503, India Email: support@houseofanika.com Phone: +916304757216